Terms and conditions for mobile apps

The terms identify the app operator, eligibility, functions, account, user content and acceptable-use rules. For apps intermediating services or third-party sellers, the roles must be explained without concealing who is responsible for the transaction.

The B2C regime requires information, remedies for digital services and rules on withdrawal or termination. The app cannot reduce these rights through a general “as is” clause.

Digital purchases are subject to both the law and platform policies. Apple and Google rules change and may differ by territory, app type and alternative billing programmes.

• The product or feature unlocked and duration of access.
• The price, taxes and currency displayed to the user.
• Trials, conversion and automatic renewal.
• Upgrades, downgrades, cancellation and refunds.
• The role of Apple, Google or the processor in the transaction.
• Synchronisation of purchases across devices and platforms.

The privacy policy must reflect the data actually collected by the app and SDKs: analytics, advertising, crash reporting, location, contacts, camera or identifiers. App Store and Google Play declarations must match the technical reality.

Operating-system permission is not automatically GDPR consent for every purpose. The legal basis, minimisation, retention, recipients and transfers must be analysed separately.

If users publish or communicate, the terms must define content rules, reporting, moderation and appeals. For certain intermediary services, the Digital Services Act may add specific obligations.

Suspension must have proportionate grounds and a procedure. Account deletion must align with subscription termination, data export, statutory retention and preservation of evidence relating to fraud or abuse.