ANPC audit for online shops

The audit starts with the trader’s identity and product categories, then reproduces orders on desktop and mobile. It examines messages displayed before payment, preselected options, additional costs and documents sent after ordering.

For marketplaces or shops allowing third-party sellers, the roles, ranking of offers, seller’s identity and allocation of responsibilities are checked.

A well-drafted policy does not compensate for an interface that conceals information or steers the consumer towards a decision they would not have made if properly informed.

• Total price, delivery costs and additional charges.
• Discounts in relation to the prior price and campaign duration.
• Availability, delivery times and territorial restrictions.
• The final button indicating the obligation to pay.
• The right of withdrawal, form and return costs.
• The statutory guarantee, commercial warranty and servicing.
• Reviews, verification of their origin and popularity claims.
• Contact, complaints and after-sales resolution.

Government Emergency Ordinance No. 18/2026 amended Government Emergency Ordinance No. 34/2014 and Law No. 363/2007, including information about the statutory guarantee and practices associated with durability. The audit must check the current versions of the texts, not checklists prepared before March 2026.

General claims such as “eco”, “green” or “sustainable” can be problematic without clear substantiation. Information about durability, repairability and updates must be presented without creating a misleading impression.

Findings are grouped by impact and effort: pre-sale blockers, sanction risks, evidential issues and clarity improvements. Each identifies the page, element and recommended action.

Remediation may require changes to the platform, not just the text: checkboxes, display order, automated emails, consent logs, the returns form and support-team procedures.